FAQ

For purchases on this site, credit and debit cards are supported. Depending on your country and device, checkout may also offer methods such as Apple Pay. Use whichever is shown. Payments on this site are processed through Stripe. For purchases from outside Japan, Sold through Link, LLC takes the payment as seller of record through Stripe's Managed Payments. App Store purchases use the payment method on your Apple Account.

Products bought directly from this site are all one-time purchases. There are no monthly fees or recurring charges. On the App Store it depends on the product — some are offered as subscriptions. Check the App Store for pricing and terms.

Prices on this site are shown in Japanese Yen (JPY) or US Dollars (USD), selected by your language setting. Displayed prices include tax, and that is what you pay. At checkout the amount may be converted to and charged in your local currency, depending on where you are. It still corresponds to the price shown here.

Yes. After purchase you can view, print, or save it as a PDF anytime from the My Licenses page. For purchases from within Japan, we are the seller and issue a qualified invoice. For purchases from outside Japan, Sold through Link, LLC is the seller of record, so the official invoice is issued by Link and is linked from the email Link sends you. My Licenses shows our own record of your order — which is not a tax invoice — along with a link to Link's invoice where we have one. The purchase confirmation email does not include a receipt attachment, but contains your licence key and order summary. For App Store purchases, Apple issues the receipt.

Yes. Products bought directly from this site come with a 14-day money-back guarantee — refunded for any reason. You do not need to report a fault, and it does not matter whether you have used the Product. A free trial is available before you buy. Where you request the refund depends on where you bought it. Purchases made on the App Store are refunded by Apple and we cannot issue those. For purchases made on this site from outside Japan, Sold through Link, LLC is the seller of record and Link Support handles requests first. Link's conditions are not the same as our guarantee, and it may decline a request made simply because you changed your mind. **If that happens, contact us directly — we will still refund you within 14 days of purchase.** Consumers in the EU, EEA and the UK also have a statutory 14-day right of withdrawal. See Section 8 of our Terms of Service.

We run occasional sales and coupons on this site. Any sale in progress is shown on the product page. Enter a coupon on the checkout page and press Apply to see the discounted amount. App Store pricing is shown on the App Store. Our coupons cannot be used for App Store purchases.

When you buy on this site, your card details go directly to Stripe, our payment provider — they never pass through our servers, and we never hold your card number. Stripe is certified to PCI DSS Level 1, the highest level in the card industry. App Store purchases are handled entirely by Apple; we are not involved.

**Buying from Japan** It appears as `SIA STUDIO STORE`, or in Japanese katakana on some domestic cards. Which one you see depends on your card issuer. **Buying from outside Japan** It appears as `LINK.COM* SIA STUDIO S`. The `LINK.COM*` prefix identifies Sold through Link, LLC, the seller of record for the transaction. Our name is truncated by the card network's character limit. The product name (LUTScope and so on) does not appear on the statement. **If a charge looks unfamiliar** Your purchase confirmation email carries the same wording, so check there first. If you are still unsure, please contact us before calling your card issuer — tell us the email address you bought with and we can look it up.

The business that takes your payment — the seller of record — depends on where you buy from. **From Japan** — SIA Inc. is the seller, and we issue the invoice. **From outside Japan** — we use Stripe's Managed Payments, and **Sold through Link, LLC** is the seller of record. That is why the payment page says "Sold through Link". Link is part of the payment service Stripe. It determines, collects and remits VAT and sales tax in each country, so you pay the price shown while the transaction stays correct under your local tax rules. **Either way, we are the ones who issue your licence and provide updates and support.** Our 14-day money-back guarantee applies whichever route the payment took. See Section 3.1 of our Terms of Service for the details.

**From us: your licence key email.** It contains the licence key, a link to My Licenses, and how the charge appears on your card statement. Activate the app with the key in this email. **If you bought from outside Japan, Link also sends you a receipt.** That one is the payment receipt and does not contain a licence key. Link issues the official invoice, so we cannot issue one for those orders. So buying from outside Japan means **two emails**. They come from different senders — you have not been charged twice. **If nothing arrives** Check your spam folder. If it is still missing, go to My Licenses and enter the email address you bought with — your licence key is always available there.

**This applies to products bought directly from this site.** Your licence key is emailed to the address you bought with, as soon as payment completes. With a card that is usually immediate. If you choose a payment method that takes time to clear, such as a bank transfer, the key is sent once the funds arrive, which can take a few days. If you cannot find the email, check your spam folder — the key is also on your My Licenses page. App Store purchases have no licence key. The app simply works on Macs signed in to the same Apple Account.

**This applies to products bought directly from this site.** The number of devices is set per product and shown on each product page. You can review and deactivate registered devices at any time from My Licenses. If you have reached the limit, deactivate one you no longer use. For App Store purchases the limit follows Apple's terms — the app runs on Macs signed in to the same Apple Account.

**This applies to products bought directly from this site.** Launch the app and enter your licence key on the activation screen. Activation requires an internet connection. App Store purchases need no activation step.

**This applies to products bought directly from this site.** Deactivate the old device from My Licenses, then enter your licence key on the new Mac. You can deactivate from My Licenses even if the old machine is no longer to hand. For App Store purchases, sign in with the same Apple Account and download the app from Purchased in the App Store.

**This applies to products bought directly from this site.** Licences are tied to the hardware ID, so on the same Mac a macOS reinstall usually needs no re-activation. If you are asked to activate, enter your licence key again. If you have hit the device limit, deactivate that machine from My Licenses first. None of this applies to App Store purchases.

**This applies to products bought directly from this site.** My Licenses lets you view your licence key, deactivate devices, and get your order record or invoice. Sign in with the email address you bought with. App Store purchases do not appear on our My Licenses page — check your Apple account settings instead.

Updates within the same major version are free. Major version upgrades may be subject to separate upgrade terms. For products bought directly from this site, the app checks for updates and you receive them from our download page. App Store purchases are updated through the App Store.

**This applies to products bought directly from this site.** A full refund revokes the licence and the app stops working. A partial refund leaves the licence active. For App Store purchases, Apple handles the refund and decides what happens to your access. We cannot act on those.